Open to opportunities

Natalie Cruz

@nataliecruz

Certified Medical Assistant with extensive clinical and administrative experience, improving patient care, records, and workflow efficiency.

United States

Message

What I'm looking for

I’m looking for a healthcare role where I can support patients clinically and handle administrative workflows—keeping records accurate, managing scheduling, and staying compliant—while growing with a team focused on quality care.

I’m a Certified Medical Assistant who blends direct patient care with strong administrative support to keep clinics running smoothly. I focus on accurate documentation, efficient scheduling, and a compassionate patient experience.

Since December 2022, I’ve provided comprehensive support in patient care by obtaining vital signs and managing medical records. I maintain clean, organized exam rooms, collaborate with healthcare staff to streamline processes, and improve patient satisfaction through reliable appointment scheduling, record keeping accuracy, and staff training.

Previously, I supported clinical operations by conducting waived testing (including urinalysis and pregnancy tests), assisting with immunizations, and managing follow-ups to ensure continuity of care. I’ve also supported physicians with complex clinical needs—such as suturing-related tasks, laser surgery and UVB/PUVA treatments—and handled lab/biopsy reports, specimen labeling, and patient rescheduling.

I bring additional experience from caregiver and front-office environments, including medication support, patient preparation, triage, and patient education. With EMR/EHR expertise, ICD/CPT coding exposure, and HIPAA-focused compliance, I’m ready to grow in a role that values both clinical excellence and administrative precision.

Experience

Work history, roles, and key accomplishments

Current

Certified Medical Assistant

Current

Genesis Medical Group

Dec 2022 - Present (3 years 6 months)

Provided patient care by taking vital signs and maintaining medical records. Managed appointment schedules, improved documentation accuracy, and trained new staff on clinical workflows.

Vital Signs Medical Records Management Appointment Scheduling Clinical Documentation Patient Care Coordination Staff Training Exam Room Organization

Medical Assistant

Avenue 360 Health and Wellness

May 2021 - Sep 2021 (4 months)

Supported clinical operations by obtaining patient vitals and performing waived tests including urinalysis and pregnancy tests. Assisted with immunizations and medication refills while maintaining inventory, patient follow-ups, and health education.

Waived Testing Urinalysis Pregnancy Testing Immunizations Inventory Management Patient Education Clinical Space Cleanliness

Medical Assistant

Kimberly Cares

Jun 2020 - Jan 2021 (7 months)

Assisted with patient intake, referrals, and office/lab support, including scanning and faxing medical records and maintaining exam room readiness. Performed 30+ blood draws per day, completed urinalysis and STD tests, and administered injections while labeling lab specimens.

Phlebotomy Venipuncture Blood Draws Urinalysis Faxing Medical Records

Caregiver

Caregiver Advocates for Independent

Jun 2018 - Apr 2020 (1 year 10 months)

Provided direct patient assistance, including restroom support, meal preparation, and medication administration. Supported daily care needs to promote comfort and continuity of services.

Direct Patient Care Patient Support Basic Caregiving Routines

Medical Assistant

Baylor College of Medicine

Sep 2010 - Jul 2015 (4 years 10 months)

Assisted physicians with patient care and procedure support, including preparation for laser surgery and UVB/PUVA treatments. Managed lab/biopsy report handling, appointment scheduling, suture removal, and patch testing while returning patient phone calls.

Physician Assistance Laser UVB PUVA Setup Suture Removal Patch Tests Appointment Scheduling Medical Office Coordination

Medical Assistant

Kelsey Seybold

Jul 2008 - Jan 2009 (6 months)

Assisted physicians by obtaining patient glucose readings and vital signs while filing charts and coordinating appointments. Maintained clinical room cleanliness and supported patient communication through phone call returns.

Patient Glucose Assistance Vital Signs Chart Filing Appointment Scheduling Exam Room Cleaning Stocking Patient Communication Clinical Support

Medical Assistant

South Central Health Community Center

Dec 2007 - Jan 2008 (1 month)

Supported well-women exams and baby well-check visits by administering immunizations and collecting patient vital signs and screening specimens. Performed EKG, urinalysis, and urine pregnancy tests and prepared patients for blood draws by explaining procedures.

Well Women Exam Support Immunizations Vital Signs Urinalysis Urine Testing Patient Education For Blood Draws Clinical Room Readiness