Open to opportunities

Mabel Hall

@mabelhall

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Industrial Engineer driving regional retail operations, P&L growth, and teams.

Panama

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What I'm looking for

I am seeking a senior operations role in retail or consumer services where I can drive P&L performance, scale multi-site operations, build leadership teams, and deliver measurable cost and revenue improvements.

I am an Industrial Engineer with over 12 years leading regional operations and sales performance across multi-site, multi-format retail and consumer services portfolios. I deliver full P&L accountability, EBIT improvement, cost optimization, and sustainable revenue growth.

I have a hands-on leadership style focused on sales conversion, customer retention, operational excellence, and workforce planning across geographically dispersed teams. I have extensive experience launching new centres on time and within budget, scaling operations, and building high-performing leadership teams.

My measurable achievements include managing large portfolios, reducing operating expenses, improving inventory accuracy, and executing trade marketing and partnership strategies that increased foot traffic and conversion rates. I seek to bring operational rigor and commercial discipline to customer-centric organizations.

Experience

Work history, roles, and key accomplishments

Regional Operations Lead

Tvoffer Panamá

Jan 2022 - Dec 2024 (2 years 11 months)

Led end-to-end operational and commercial performance for a 3-centre portfolio, launched three new centres on time and within budget, and implemented commercial and trade marketing plans that improved foot traffic and conversion.

P&L management Site Launches Trade Marketing Partnership Management Recruitment Operational Excellence Budgeting

Consulting Analyst

Sicora Consulting

Jan 2021 - Dec 2022 (1 year 11 months)

Supported CEO in migrating analytics from Qualtrics to Tableau, translated corporate training materials, and designed employee engagement surveys to inform leadership action plans.

Tableau Qualtrics Survey Design Data Analysis Change Management Translation Employee Engagement Reporting

Cluster Operations Manager

Do It Center

Jan 2017 - Dec 2018 (1 year 11 months)

Managed commercial and operational performance of a 5-centre cluster (300+ employees), led a flagship centre opening, redesigned merchandising to boost category performance, and delivered weekly KPI reviews to senior management.

Merchandising Workforce Planning KPIs Cost Control Team Leadership

Centre Manager

Super Xtra

Jan 2015 - Dec 2016 (1 year 11 months)

Managed Condado del Rey centre with 181 employees, implemented cost controls reducing OPEX by 23%, cut inventory discrepancies by 25% saving ~USD 10,000, and improved productivity through optimized staffing.

Cost Optimization Inventory Control Performance Analysis Team Management

Regional Director

Grupo Rey

Jan 2012 - Dec 2015 (3 years 11 months)

Directed a portfolio of 10 supermarkets and 500+ employees, managed a USD 180M annual sales budget, led three centre openings, and achieved a 9% reduction in operating expenses through financial and operational improvements.

P&L management Capex Planning Cost Optimization KPI Analysis Team Leadership Retail Operations

Cluster Manager

Farmacias Arrocha

Jan 2008 - Dec 2012 (4 years 11 months)

Managed a cluster of 7 pharmacies (290+ employees), led four new centre openings, and implemented an operational model focused on task automation and KPI-driven leadership development.

KPIs Process Automation team development Pharmacy