At Outlier, I write challenging prompts in Vietnamese and English to test AI models, then review their responses for accuracy, clarity, and natural language. I also take part in sample conversations and provide written feedback while following project guidelines and quality standards.
At Gear Inc., I handled customer enquiries by phone, email, and live chat, and contributed to a 10% improvement in customer satisfaction ratings during my tenure. I also advised customers at T.Studio and coordinated model teams and schedules for fashion shows and product launches.
