Lyndsey Bighia

Evaluate AI responses for accuracy according to company guidelines, compose writing prompts to test AI response, support reasoning and decisions with excellent written communication

Used critical thinking skills to classify data according to company guidelines to improve ad relevancy and safety

Educated customers on best practices and ensured their satisfaction to drive brand loyalty, anticipated customer wants and needs, solved guest and employee problems with empathy

Led a team for set up and during the duration of the season, educated customers on best practices and ensured their satisfaction to drive brand loyalty, anticipated customer wants and needs, solved guest and employee problems with empathy

Managed high-volume outbound calls and sold solutions with a consultative approach, used excellent verbal skills to engage customers in conversation and effectively demonstrated product features that align with customer needs

Curated holistic positive experiences for customers throughout their interactions with the business, collaborated with other departments to achieve smooth operation of the hotel, resolved guest problems by applying resourceful and actionable solutions

Curated holistic positive experiences for customers throughout their interactions with the business, collaborated with other departments to achieve smooth operation of the hotel, resolved guest problems by applying resourceful and actionable solutions

Ensured a positive and relaxing experience for the guests, kept an organized work environment, consulted clients on best practices and methods for their individual needs