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Raphaella Zuniga

@raphaellazuniga

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Passionate UX designer focused on user research and intuitive experiences.

United States

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What I'm looking for

I am looking for a collaborative environment that values user-centered design, where I can contribute to impactful projects and grow my skills in UX design.

I am a UX designer based in Dallas, TX, with a strong background in customer support that has shaped my understanding of user needs. My experience includes representing students in the first edition of Wylie Connect, where I organized interactive campus events to enhance student engagement. I have a keen interest in user research and interaction design, striving to create intuitive experiences that make a real impact.

Throughout my career, I have worked in various roles, including customer service representative and marketing assistant, where I focused on improving service efficiency and enhancing user experiences. My education in Communication Design with a User Experience Design track has equipped me with the skills to conduct user interviews, create personas, and utilize design thinking methodologies to develop effective solutions.

I am dedicated to continuous learning and growth in the UX field, always seeking opportunities to apply my skills in user flows, usability testing, and prototyping to create engaging and accessible designs.

Experience

Work history, roles, and key accomplishments

UX Designer

Collin College

Jun 2024 - Present (11 months)

Selected to represent students in the first edition of Wylie Connect, I helped organize interactive campus events and improve student engagement. I also managed front-desk operations, streamlined ID and lost-and-found systems, and provided UX feedback for PawTracker Beta to improve usability.

User Engagement Event Management Feedback Usability Testing Student Representation

Customer Service Representative

Learning Genie

Oct 2022 - Mar 2024 (1 year 5 months)

Assisted in testing system updates and contributed to beta testing new features. Created visual content for HR, trained new employees, and built customer relationships to improve user experience.

Test Systems Content Creation HR Training Customer Relationship Management User Experience Customer Support

Customer Service Representative

Accenture

Oct 2020 - Present (4 years 7 months)

Improved service efficiency and resolved user issues, collaborating with teams to streamline processes. Assisted colleagues in adopting new systems, focusing on enhancing overall user experience and supporting smoother digital interactions.

Process Improvement Team Collaboration User Experience

Business Support, Lubricants Division

Puma Energy

Jul 2019 - Present (5 years 10 months)

Tested and implemented a new app/website for order management, ensuring easy adoption for non-technical users. Improved logistics, inventory, and customer interactions to boost efficiency.

Implementation Order Management Logistics Inventory Management

Marketing Assistant

Puma Energy

May 2018 - Present (7 years)

Created marketing campaigns and coordinated events, analyzing competitors for cost-effective solutions. Managed promotional material distribution to improve user engagement and brand consistency.

Marketing Campaigns Event Coordination Competitive Analysis User Engagement

Traffic and Media Coordinator

Condista AD Sales

Jan 2016 - Present (9 years 4 months)

Coordinated ad trafficking requests and managed order verification, optimizing workflows for timely media execution. Maintained digital reports and analytics to support operations.

Ad Trafficking Order Verification Workflow Optimization Digital Reporting Analytics Operations Management

U.S. Commercial Section Intern

U.S. Embassy

Jan 2015 - Present (10 years 4 months)

Facilitated trade missions and managed stakeholder engagement. Expanded business opportunities through international programs.

Trade Missions Stakeholder Engagement Business Development Project Coordination

Education

Degrees, certifications, and relevant coursework

Collin College

Associate of Applied Science, Communication Design - User Experience Design Track

Activities and societies: Represented students in the first edition of Wylie Connect, organized interactive campus events, and improved student engagement. Managed front-desk operations, streamlined ID and lost-and-found systems, and provided UX feedback for PawTracker Beta.

Pursued an Associate of Applied Science in Communication Design with a focus on User Experience Design. Developed foundational skills in UX principles and design methodologies, preparing for a career in creating intuitive digital experiences.

Centro Universitario Tecnologico

Bachelor in Marketing, Marketing

Earned a Bachelor's degree in Marketing with a minor in Advertising. Specialized in digital marketing strategies, completing a thesis titled 'A.I as a Tool for Digital Marketing'.