Open to opportunities

lwazi lu2li

@lwazilu2li

Message

Experienced Virtual Assistant with strong organizational and communication skills.

South Africa

Message

What I'm looking for

I am looking for a role that values efficiency and customer satisfaction, where I can utilize my organizational skills and contribute to team success.

I am an experienced Virtual Assistant with a proven track record in managing a variety of administrative tasks. My journey began as a Tally Clerk at Steinweg Bridge, where I honed my skills in project coordination and communication. I excelled in maintaining schedules and ensuring smooth operations, which laid the foundation for my career in virtual assistance.

In my most recent role at Auer LLC, I assisted clients with daily tasks, including scheduling appointments and managing emails. I developed efficient systems for tracking customer data and maintained detailed documentation of customer interactions. My commitment to customer satisfaction and my ability to implement processes that streamline operations have been key to my success.

With a strong background in logistics and customer service, I am eager to bring my expertise to a new role where I can contribute to team success and enhance operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Virtual Assistant

Current

Auer LLC

Mar 2023 - Present (2 years 4 months)

Provided comprehensive daily support to clients, including scheduling appointments, managing email correspondence, and delivering exceptional customer service. Developed and maintained meticulous documentation for all customer support interactions, ensuring accuracy and quality. Implemented an efficient system for tracking and organizing critical customer data.

Customer Support Appointment Management Documentation Client Communication Administrative Support

Virtual Assistant

TradeStation

May 2022 - Feb 2023 (9 months)

Cultivated strong client relationships to ensure high levels of customer satisfaction. Implemented streamlined processes and procedures, significantly enhancing customer service efficiency and overall productivity. Leveraged project management and scheduling tools to effectively manage multiple concurrent tasks.

Client Relationship Management Customer Service Process Improvement Productivity Project Management Scheduling Task Management Communication

Tally Clerk

Steinweg Bridge

Managed diverse administrative tasks, including receiving and dispatching operations. Coordinated projects, maintained schedules, and handled various communications effectively.

Administrative Support Dispatch Coordination Project Coordination Scheduling Communication Data Entry

Forklift Operator

Steinweg Bridge

Jan 2021 - Dec 2022 (1 year 11 months)

Operated a forklift to achieve daily packing targets of 12-15 boxes and managed the receiving of 10-15 trucks. Coordinated with receiving and dispatching teams to efficiently dock trailers, unlock shipments, and load products onto trucks.

Logistics Inventory Management Team Coordination

Education

Degrees, certifications, and relevant coursework

Esizibeni High School

Matric, General Studies

Grade: Result Attached

Completed high school education at Esizibeni High School in 2019, achieving a Matric certificate. The curriculum included various subjects, with results available upon request.