Luke Medina

As a dedicated IT professional, I have cultivated a diverse skill set that spans system analysis, DevOps, and project management. My journey began with server administration and has evolved into a comprehensive understanding of production support and full-stack development. I pride myself on being a Subject Matter Expert (SME) in IT, adept at managing complex infrastructures and ensuring seamless operations.

In my current role as an IT Infrastructure Specialist at Home and Media Products, LLC, I manage AWS and IONOS infrastructures, overseeing the creation and maintenance of virtual servers and databases. My commitment to quality control and documentation has led to significant improvements in production support and customer service. I thrive in high-pressure environments and am passionate about solving issues permanently while providing exceptional customer service in both English and Spanish.

Throughout my career, I have successfully led projects that enhance operational efficiency and data quality. My experience at JPMorgan Chase as an Application Support Analyst allowed me to implement disaster recovery plans and improve the management of technology assets across Latin America. I am eager to bring my expertise to a forward-thinking organization that values innovation and collaboration.