Erika Camacho
@erikacamacho
Customer service professional with expertise in the medical device industry.
ColombiaWhat I'm looking for
As a dedicated Customer Care Analyst with extensive experience in the medical device industry, I have honed my skills in managing customer inquiries and resolving complex issues. My role at Medtronic Shared Service Center has allowed me to serve high-value accounts, ensuring exceptional support and satisfaction. I am bilingual in English and French, which enables me to effectively communicate with diverse customer bases across the US and Canada.
Throughout my career, I have demonstrated a commitment to driving results and improving processes. At Accenture, I analyzed customer inquiries and collaborated with cross-functional teams to implement effective solutions, enhancing the overall customer experience. My leadership experience as a Customer Support Team Lead has equipped me with the ability to coach and develop team members while monitoring performance metrics to identify areas for improvement.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
Medtronic Shared Service Center
Feb 2024 - Present (1 year 4 months)
Key member of the Strategic Partners team providing priority customer service for high value accounts. Managed customer inquiries, processed orders, and generated reports while ensuring accuracy and efficiency. Supported customers via email and phone, demonstrating proficiency in the US medical device market.
Customer Care Analyst
Accenture
Jan 2023 - Jan 2024 (1 year)
Analyzed customer inquiries and complaints for a pharmaceutical company, providing efficient solutions. Collaborated with cross-functional teams to resolve issues and improve processes, ensuring compliance with industry regulations.
Customer Support Team Lead
Medtronic Shared Service Center
Oct 2018 - Jan 2023 (4 years 3 months)
Led a team in resolving complex customer complaints and monitored performance metrics. Provided coaching and training to enhance team performance and managed workload effectively.
Education
Degrees, certifications, and relevant coursework
Alliance Française Bogotá
Certification in French, Language Studies
2019 - 2020
Grade: DELF level B2
Studied vocabulary, grammar, pronunciation, and sentence structure. Learned how to read, write, speak, and understand the French language.
Arturo Tejada Cano
Bachelor of Arts, Fashion Design
2006 - 2010
Learned the fundamental principles and techniques of fashion design, including sketching, pattern-making, draping, sewing, and garment construction.
Tech stack
Software and tools used professionally
Availability
Location
ColombiaAuthorized to work in
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