Looking for a job

Luis Castro

@luiscastro2

Message

I drive qualified SaaS pipeline through high-volume bilingual prospecting and BANT discovery.

Costa Rica

Message

What I'm looking for

I'm looking for a SaaS sales development role where I can use bilingual prospecting, structured discovery, and pipeline ownership to generate qualified opportunities for mid-market and enterprise accounts.

At Movate, I drive qualified pipeline for mid-market and enterprise SaaS accounts across North and Latin America. I exceeded monthly revenue targets by 15% through 100–125 daily calls, targeted email outreach, ICP alignment, and BANT qualification.

I also bring deep technical support experience from Concentrix, where I resolved Tier 2 hardware, software, and cross-platform escalations under SLA deadlines. I use Salesforce, Outreach, and disciplined follow-up to maintain clean data, support seamless AE handoffs, and keep opportunities progressing.

Experience

Work history, roles, and key accomplishments

Sales Associate – Sales Development Representative

Movate

Mar 2023 - Sep 2026 (3 years 6 months)

Exceeded monthly revenue targets by 15% through high-volume outbound campaigns and increased qualified AE Discovery Calls by 20% via BANT qualification. Engaged mid-market and enterprise accounts across North and Latin America.

Salesforce Outreach BANT Lead Qualification Cold Calling Email outreach Pipeline Management Data Integrity Spanish English

Customer Service Agent – Back Office (Tier 2) & Technical Support

Concentrix

Jun 2014 - Mar 2023 (8 years 9 months)

Resolved complex Tier 2 technical escalations and provided multi-channel customer support with high CSAT scores. Optimized case management workflows using Google Workspace and served as a technical resource for Tier 1 agents.

Technical Support Troubleshooting Hardware Software Customer Service Google Workspace Case Management CSAT