@luisbadillarivera
Junior QA Analyst with Emerson Electric support experience who reproduces software issues and traces root causes.
Costa RicaAt Emerson Electric, I reproduced and isolated software and system issues reported by remote users, using structured debugging to identify root causes. I also documented solutions and maintained the internal knowledge base.
I bring a software development background in JavaScript, TypeScript, React, and Next.js to my QA work. I built lotes-costarica.com, a land listing platform with location-based search, status tracking, and role-based admin access.
Work history, roles, and key accomplishments
Reproduced and isolated complex software and system issues reported by remote users, using structured debugging to identify root causes. Documented technical solutions and maintained the internal knowledge base, improving resolution speed for recurring issues.
Triaged and resolved technical, software, and connectivity issues using ServiceNow, managing incidents end-to-end with appropriate escalation. Collaborated with cross-functional technical teams to identify recurring issues and improve support workflows.
Degrees, certifications, and relevant coursework
Bachelor's Degree, Software Development
2022 - 2025
Pursued a Bachelor's Degree in Software Development at ULACIT from 2022 to 2025.
Technical Degree, Web Development
2021 - 2022
Completed a Technical Degree in Web Development at Cenfotec from 2021 to 2022.
McKinsey Forward Program, Professional Development
2026 -
Completed the McKinsey Forward Program in 2026, focusing on problem-solving, communication, adaptability, and workplace effectiveness.
Bachelor's Degree, Systems Engineering
2017 - 2021
Studied Systems Engineering at Universidad Americana from 2017 to 2021.
Cybersecurity Course, Cybersecurity
Completed a Cybersecurity Course covering the CIA triad, ethical hacking, penetration testing, and web application security.
Software and tools used professionally
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