I managed accounts receivable for CCSI / KBS, overseeing up to 30 customer accounts, generating receipts, and reviewing billing information for accuracy.
I reconcile balances, payments, outstanding amounts, and account activity in Excel, while reviewing aging reports and resolving billing disputes with Customer Service, Collections, Field teams, and customers. I work with NetSuite, CRM systems, Microsoft Teams, and customer billing portals to keep account information accurate.
Previously, I provided remote Wi-Fi and network support for hotels through Hospitality WiFi LLC, troubleshooting LAN/WAN, wireless connectivity, internet access, and network equipment issues.
Across Telvista and Integon, I've supported customers with internet, telephone, cable television, and account-related concerns, documenting cases and guiding customers toward resolution in both Spanish and English.
