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Luis Alejandro Rodriguez Vera

@luisalejandrorodrigu

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Operations Supervisor at EXCELLENCE SERVICE who doubled the client portfolio while maintaining 100% client retention.

United States

Message

At EXCELLENCE SERVICE, I serve as Operations Supervisor and the primary contact for key property managers, assessing operational gaps and presenting tailored service solutions. I spearheaded account growth that doubled the client portfolio while maintaining 100% client retention.

Previously, I managed scheduling and workforce development for a 60-member team as Operations Team Lead. At GIN GROUP, I developed organizational documentation and HR policies, and led internal audits that secured and maintained ISO 9001:2015 certification.

Experience

Work history, roles, and key accomplishments

Current

Operations Supervisor

Current

Excellence Service

Nov 2024 - Present (1 year 11 months)

Serve as primary point of contact for property managers, conducting daily outreach to assess operational gaps and deliver tailored solutions. Spearheaded account growth to double client portfolio while maintaining 100% retention.

Customer Relationship Management Team Leadership Operations Management Communication Skills Problem Solving

Operations Team Lead

Excellence Service

Nov 2021 - Nov 2024 (3 years)

Managed daily operational scheduling and workforce development for a 60-member team across multiple properties. Handled conflict resolution and scheduling bottlenecks to maintain seamless 24/7 coverage.

Scheduling Workforce Development Conflict Resolution Team Leadership Operations Management

Organizational Development Supervisor

Gin Group

Aug 2019 - Aug 2021 (2 years)

Partnered with department leaders to audit and align organizational structures and job profiles. Developed corporate documentation and led internal audits to secure ISO 9001:2015 certification.

Organizational Development SOP Development HR Policy ISO 9001 Audit

Human Resources Analyst/ Payroll Specialist

Gin Group

Dec 2016 - Aug 2019 (2 years 8 months)

Managed full-cycle contract administration, onboarding, and offboarding, improving new-hire productivity. Processed pre-payroll data and tax receipt digitalization, maintaining 100% compliance with local regulations.

HR Operations Onboarding Payroll Processing Compliance Contract Administration