At McKinsey & Company, I manage executive calendars, appointments, and communications while supporting multiple executives. I also coordinate domestic and international travel, including visa processing.
I prepare and format executive presentations, briefing packets, agendas, and meeting minutes for leadership and client meetings. I serve as a point of contact between senior leadership, internal teams, and global clients.
At American Express, I resolved customer service issues and provided customers with updates. I also mentored junior team members and earned recognition as a top-performing Senior Customer Service Representative.
At Admiral Solutions, I helped customers resolve inquiries and worked to reduce complaints through proactive issue resolution. I also conducted training sessions on product knowledge and customer service skills.
