LPLucilla Pieri
@lucillapieri
Dedicated tourism professional with experience in customer service.
ItalyWhat I'm looking for
I am a passionate tourism professional with a diverse background in customer service and hospitality. My experience as a receptionist at Antiche Dimore allowed me to hone my skills in guest relations, ensuring that visitors received the best possible information and support during their stay. I take pride in maintaining a welcoming environment and resolving any issues that arise, contributing to a positive guest experience.
In my role as a Store Manager Assistant at Eli Cosmetics, I supported daily operations and helped achieve sales goals by fostering a positive atmosphere for both customers and team members. My internship at SAYUL further enriched my understanding of Korean culture and improved my language skills, allowing me to communicate effectively in diverse environments. I am eager to continue my professional growth in the tourism sector, leveraging my skills and experiences to create memorable experiences for guests.
Experience
Work history, roles, and key accomplishments
Receptionist
Antiche Dimore
Jun 2024 - Jul 2024 (1 month)
Managed visitor reception, provided information on city attractions and dining, handled messages and calls, ensured cleanliness of the guesthouse, resolved customer issues, and offered administrative support.
Store Manager Assistant
Eli Cosmetics SRL
Sep 2023 - May 2024 (8 months)
Supported daily operations in the first K-Beauty store in Florence, including inventory management, customer service, staff supervision, and promotional activities to achieve sales goals.
Internship of Translation
Sayul Cultural Organization
Aug 2022 - Jun 2023 (10 months)
Engaged in research and translation work, enhancing English language skills and knowledge of Korean culture, while interacting with diverse cultures.
Check-In Assistant
White River SRL
Nov 2019 - Feb 2020 (3 months)
Managed check-in procedures and assisted guests, improving communication and problem-solving skills while maintaining a welcoming atmosphere.
Front Desk
Bella Nail Spa
May 2019 - Aug 2019 (3 months)
Managed appointments, organized the beauty center, interacted with customers, and trained new staff, developing practical industry skills.
Education
Degrees, certifications, and relevant coursework
UFUniversità Ca' Foscari
Bachelor's Degree, Languages and Civilisations
2020 - 2024
Grade: 108/110
Pursued a Bachelor's degree in Languages, Cultures, and Societies of Asia and Africa, focusing on Korean studies. The dissertation analyzed the feminist author Mun Jeonghui's poetry, including translation and interpretation of her works.
Vocational School
Technical Certificate, Tourism
2020 -
Grade: 98/100
Completed a technical certificate in the Economics sector with a specialization in Tourism, achieving a high school-leaving examination mark.
Tech stack
Software and tools used professionally
Availability
Location
ItalyAuthorized to work in
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