At Sunday Natural, I managed partner relations, resolved complex cases, and coordinated internal processes across ticketing, email, and phone. I guided new partners from contract sign-off through operational onboarding.
I also maintained and audited partner records in CRM systems to support data accuracy. Working with field sales representatives, I coordinated targeted marketing collateral and improved operational workflows.
At Laboratoire NAOS, I contributed to national medical marketing strategies for Bioderma, managed product budgets, and monitored range performance. I created promotional materials and hosted two scientific webinars.
At Laboratoire Native, I handled scientific FAQs and media Q&A, and compiled product dossiers from bibliographic research, clinical evaluations, and marketing claims. I also helped connect R&D and marketing teams on active ingredients, innovation projects, and product launches.
