Open to opportunities

Luchie Garcia

@luchiegarcia

Message

Call Center Agent focused on customer service, complaint resolution, and accurate post-call documentation.

Canada

Message

What I'm looking for

I’m looking to succeed in an environment of growth and excellence where I can deliver strong customer service, manage high-volume interactions, resolve issues, and stay detail-focused to support both personal and organizational goals.

I manage a large volume of phone-based customer interactions, handling both inbound and outbound calls. I provide information, manage inquiries, resolve complaints, and record accurate details after each call to ensure nothing is missed.

I’ve supported production environments by keeping the workflow smooth and assisting line operators as needed. My work includes taping, packing, loading, sticker labeling, and maintaining a clean, safe work area.

I also bring hands-on service experience from fast-paced operations, serving customers at the counter and drive-thru. I prepare coffee and sandwiches, accept payment, replenish stock, and keep the workspace clean and sanitary.

I’m cooperative and hardworking, but equally efficient working independently. I’m detail focused, honest, punctual, energetic, and organized, and I’m computer literate with Microsoft Word, Excel, and PowerPoint—focused on succeeding in a growth-and-excellence environment.

Experience

Work history, roles, and key accomplishments

Current

Production Worker

Current

Protrans Agency

Jan 2015 - Present (11 years 4 months)

Worked in a team environment to keep the production line running smoothly and assist the line operator as needed. Performed taping, packing, loading, and sticker labeling while keeping the work area clean.

Line Operator Assistance Tapes Packaging And Loading Teamwork

Call Center Agent

Concentrix

Sep 2017 - Oct 2024 (7 years 1 month)

Managed a large volume of inbound and outbound phone-based customer interactions, handling inquiries, providing information, and resolving complaints. Recorded call details after each interaction and processed requested tasks.

Outbound Calling Customer Service inquiry handling Complaint Resolution Computer Literacy

Production Line Worker

Brunswick News

Sep 2013 - Jan 2017 (3 years 4 months)

Prepared flyers for insertion into newspapers and handled heavy bundles by putting them into bins. Ensured the work area was clean and debris-free to support employee safety.

Newspaper Insertion Bin Loading Workplace Safety Housekeeping

Service Crew

Tim Horton's

Jan 2010 - Jan 2014 (4 years)

Served customers at the counter and drive-thru, preparing coffee and sandwiches and accepting payment for product sold. Replenished stock as needed and kept the work area clean and sanitary.

Counter Service Food Preparation Cash Handling Customer Service stock replenishment Sanitation Teamwork

Lobster Packer

The Lobster Shop

Jun 2009 - Dec 2009 (6 months)

Removed meat from lobster claws while working on the production line. Weighed and labeled product for dispatch and maintained a clean work area while working with a team.

Lobster Meat Preparation Dispatch Preparation Teamwork