Lucas Mutti
@lucasmutti
Dependable customer support specialist focused on fraud prevention and exceptional client outcomes.
IrelandWhat I'm looking for
I am a dependable customer support and risk analyst with experience across global platforms including Airbnb, Accenture, and Amazon, delivering high-quality support, fraud detection, and payment resolution in remote roles. I consistently maintained high customer satisfaction, handled high call volumes, and resolved complex issues with empathy and efficiency.
My background also includes team leadership as a head chef and hands-on operations in fast-paced environments, which strengthened my time management, training, and process-improvement skills. I am goal-oriented, stress-resistant, and skilled at escalating and communicating critical issues to senior stakeholders.
Experience
Work history, roles, and key accomplishments
Italian Customer Advisor
Foundever
Mar 2025 - Present (7 months)
Delivered high-quality support to Airbnb hosts and guests via chat, email, and phone across multiple markets, maintaining a customer satisfaction rating above 90% and resolving booking, refund, and policy issues efficiently.
ACIdentified and mitigated fraudulent activity on the client's platform, evaluated high-value refund requests for approval or refusal, and assisted users with payment and billing system queries.
AMProvided pre- and post-sales support to Amazon sellers, managed high volumes of inbound/outbound calls and handled email/live chat inquiries to ensure timely responses and strong seller relationships.
Head Chef
Dolce Sicily Restaurant
Jan 2007 - Dec 2010 (3 years 11 months)
Managed and trained a team of 8 chefs in a high-volume kitchen, developed menus and recipes to boost customer interest and profitability, and controlled food costs through supply monitoring.
Education
Degrees, certifications, and relevant coursework
Colégio J. Oliveira
High School Diploma, General Secondary Education
Grade: 100/100
High School Diploma completed with a reported score of 100/100.
Tech stack
Software and tools used professionally
Availability
Location
IrelandAuthorized to work in
Job categories
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