Gloria Aggio

Managed global due diligence processes, ensuring compliance with regulatory standards. Oversaw and reported on key metrics to senior management.

Served as the unique point of contact for a busy reception, acting as a switchboard operator and handling numerous incoming calls. Welcomed customers and directed them to the appropriate office.

Provided weekly reports to senior management and handled ad hoc QA and Compliance requests. Contributed to maintaining high standards of anti-money laundering and KYC practices.

Collected and reviewed KYC documentation, performed client risk scoring, and drafted AML risk assessment reports. Updated KYC systems and databases with current client information.

Maintained professional communication with End Use Market customers and managed all aspects of account administration. Processed orders and requests, identified operational issues, and proposed improvements to procedures.

Presented global future clients to senior management daily and collected relevant KYC information. Undertook research via internal and external sources, and kept records updated with the latest information.

Performed new client adoptions and periodic reviews by confirming KYC data requirements and collecting relevant information. Analyzed AML risks and ensured KYC documents were indexed and loaded into the document image system.

Managed the migration of business from Milan to Dublin for corporate clients and handled telephone and email inquiries. Investigated payment requests and monitored workflow to ensure agreed SLAs were met.

Provided information on bank services for corporates and financial institutions, including electronic banking options. Handled questions on international payments and processed changes of client data.

Provided problem-solving and appropriate solutions to system failures in SAP, accurately performing data entry using CRM8. Implemented accounting and billing procedures, and carried out revisions of personal data.

Carried out front office duties, handling inbound phone calls and responding to email queries. Accurately checked work permits, passports, and other required documents, and performed initial CV/candidate screening.

Efficiently ran research in environmental communication and gathered information regarding sustainable economy. Contacted associations for fundraising and performed negotiation skills on the phone.

Welcomed guests to the restaurant and escorted them to their tables, attending to their needs during meals. Answered guest queries politely and ensured elegant and safe food handling.

Performed data entry for incoming orders via phone, fax, or email, handling a high volume of calls daily. Liaised with the Sales department to resolve inconsistencies and contacted courier companies for pickups.

Grade: 110/110

Achieved a Master's degree with a perfect score of 110/110, focusing on international political dynamics and diplomatic practices. Gained in-depth knowledge of global governance, international law, and foreign policy analysis.

Completed a degree in Political Science and International Relations, building a strong foundation in political theories, international systems, and global affairs. Developed analytical skills for understanding complex political landscapes.

Obtained a Diploma in Tourism Studies, focusing on the principles and practices of the tourism industry. Acquired knowledge in hospitality management, travel operations, and cultural tourism.