Lucas Lauer

Senior Technical Program Manager with 10+ years delivering complex, cross-functional programs in fintech and enterprise technology — from regulated payment platforms to global enterprise system rollouts.

My two most significant programs: a $4.5M global ServiceNow transformation for PlayStation, rolled out across 6 regions and 2,400 support agents over 18 months — reducing MTTR by 34% and cost-per-ticket by 28% post-stabilization. And a $6.1M prepaid card program at AstroPay across 36 months, launching first in Brazil and expanding to LATAM and Europe, navigating PCI-DSS, BIN sponsorship, Visa/Mastercard rails, and KYC/AML compliance throughout.

Across both, the core challenge was the same: coordinating 15+ cross-functional leaders — engineering, compliance, finance, architecture, operations — across regions and time zones, without direct authority over any of them. The bottleneck was never technology. It was alignment.

What I bring is the ability to operate at the intersection of technical complexity and business impact. I facilitate architectural decisions, manage risks before they become incidents, and translate technical trade-offs into executive decisions — keeping large, ambiguous programs moving without losing sight of delivery outcomes.

I work best in environments where engineering execution, compliance requirements, and business goals must move together — and where getting alignment right is the difference between delivery and drift.