Lucas Biciati

I'm Lucas Biciati, an entry-level technical support professional with a solid foundation in electrical engineering and a passion for helping others navigate technology. My experience spans various roles, including freelance customer support and engineering assistance, where I have honed my skills in remote troubleshooting and documentation. I thrive in international environments, having worked across cultures in Brazil, Sweden, China, and Paraguay.

During my time as an HVDC Service Engineer at Hitachi Energy, I provided both on-site and remote support for high-voltage systems, creating logical control diagrams and interpreting user issues effectively. My ability to communicate complex technical information to non-technical users has been a key asset in my career, allowing me to create guides and documentation that empower others. I am eager to leverage my technical background and customer service skills in a fully remote position.