At EASYFAST.TECH, I provide remote and on-site support to business users, investigating hardware, software, access, and connectivity issues. I track support tickets through resolution and keep users informed along the way.
I administer Microsoft 365 accounts, licenses, mailboxes, aliases, shared mailboxes, permissions, and access settings. I also support Azure tasks, network connectivity, and IP telephony platforms including Yeastar and 3CX.
At MEGA IMAGEM, I provided user support and assisted with IT infrastructure and business systems. I created user accounts, installed and troubleshot software, and restored operating systems on desktops and laptops.
My earlier experience includes maintaining electronic, telecommunications, and automation equipment at TECBAN, and supporting users and computer equipment at LICEU SANTISTA. I have a B.Sc. in Information Systems from Universidade Santa Cecilia (UNISANTA) and a B2 English certification from the Michigan English Test.
