Lubna Abdallah
@lubnaabdallah
Strategic healthcare operations leader driving digital transformation, patient experience, and revenue growth.
KuwaitWhat I'm looking for
I am a strategic healthcare operations manager with deep experience optimizing patient journeys, clinic workflows, and financial sustainability. I lead digital transformation initiatives including telehealth, patient engagement tools, and workflow automation.
At Dasman Dental Center I implemented recall systems, digital documentation, KPIs and SOPs that raised treatment acceptance to 59% and reduced missed appointments by 24%. I also launched patient reactivation initiatives contributing 22.2% of total revenue.
As Co‑Founder and COO of a digital health startup, I shaped business strategy and operational execution for online booking, video consultations, e‑pharmacy, and e‑lab services, and led financial planning and platform optimization.
I hold an MBA and a pharmacy degree, am pursuing CMPE certification, and combine data‑driven decision making with cross‑functional leadership to deliver measurable improvements in patient retention, efficiency, and profitability.
Experience
Work history, roles, and key accomplishments
Clinic Operations Manager
Dasman Dental Center
Jan 2022 - Present (4 years)
Led clinic operations and digital initiatives that improved schedule efficiency, reduced missed appointments by 24%, and increased treatment acceptance to 59% while driving retention that contributed 22.2% of revenue.
Co-Founder & Chief Operations Officer
Tabeeby
Oct 2011 - Nov 2021 (10 years 1 month)
Co-founded and led operations and strategy for a digital health startup, launching online booking, medical directory, video consultation, e-pharmacy and e-lab services while owning financial planning and platform optimization.
Project Team Leader
TMD Technology
Oct 2011 - Nov 2013 (2 years 1 month)
Led healthcare data collection projects, ensuring timely delivery and compliance, and provided strategic recommendations based on industry trend analysis.
Education
Degrees, certifications, and relevant coursework
TAThe American College of Medical Practice Executives (ACMPE)
Certified Medical Practice Executive (CMPE), Medical Practice Management
Pursuing Certified Medical Practice Executive (CMPE) certification with expected completion in March 2026.
KUKuwait University
Master of Business Administration, Management and Business Administration
Master's degree in Management and Business Administration completed at Kuwait University in December 2014.
JTJordan University of Science and Technology
Bachelor of Pharmacy, Pharmacy
Bachelor's degree in Pharmacy completed at Jordan University of Science and Technology in December 2006.
Tech stack
Software and tools used professionally
Availability
Location
KuwaitAuthorized to work in
Job categories
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