Luan Van Onselen

Prepared correspondence, listing agreements, and compliance documentation for property transactions, ensuring accuracy and regulatory compliance. Maintained client files and transaction records across a self-built 100+ contact database, keeping documentation current and audit-ready.

Led lifeguard and operations teams across 8 aquatic venues, coordinating rostering, training, and performance standards across each site. Directed day-to-day operations for a large public facility, balancing safety compliance, service delivery, and team performance.

Designed and delivered personalised training programs, building client relationships grounded in trust and measurable progress. Tracked client outcomes and adjusted programs based on performance data.

Maintained strict compliance with food safety and health & safety standards in a high-volume retail environment. Built early customer service and teamwork foundations in a fast-paced setting.

Oversaw pool operations and staff coordination across shifts, ensuring compliance with safety regulations. Led training and professional development initiatives to maintain rescue and safety standards.

Supported front-of-house and course operations, member services, and event coordination at a premium private golf club. Handled member and guest transactions, bookings, and enquiries with a high standard of professionalism.

Completed the Salesperson Level 4 Qualification, covering real estate sales and compliance.

Completed Sports Studies certification, focusing on personal training and exercise science.