At Ienergizer, I handle customer support for the Air India Process through calls and email, resolving concerns about bookings, refunds, cancellations, and travel disruptions. I support VIP passengers and sensitive cases while following airline policies and operational guidelines.
At IGT Solutions, I managed customer claims for the KLM Process, including delays, baggage issues, cancellations, and compensation requests, applying airline policies and EU261 regulations. At Paisabazaar, I assisted customers with financial products and services and updated CRM records.
