At Air India through iEnergizer, I handle customer calls about bookings, cancellations, and travel issues for domestic and international passengers. I achieved top CSAT performance within my first two months and was promoted to the HQ Refund Team, where I manage refund requests and customer communication by email.
At FabHotels, I worked across Prevention, Business Development, and Customer Service. I helped customers with hotel booking and stay concerns, onboarded hotels, and coordinated with internal teams and hotel partners to resolve issues.
