I have more than 21 combined years of professional work experience in financial research, customer support, training, and in analytics. I am very much open to upskill further and share appropriate knowledge practices when needed.
LG
Looking for a job
Louise Gutierrez
@louisegutierrez
Customer Success Manager at Oracle NetSuite Philippines Corp., guiding teams on account health, churn risks, and client feedback.
PhilippinesExperience
Work history, roles, and key accomplishments
OC
Current
Manager, Customer Success Management
Oracle NetSuite Philippines Corp.
Jun 2026 - Present (5 months)
Leads a team of customer success specialists, setting goals and monitoring account health to manage churn and escalation risks early. Acts as liaison between clients and internal teams, turning client feedback into improvements and measurable business results.
OC
Current
Education Practice Manager, Global Delivery Services
Oracle NetSuite Philippines Corp.
Nov 2021 - Present (5 years)
Leads consultants and senior instructors in delivering instructional programs that support successful implementation and product adoption. Scopes and manages project assignments for customers across different verticals, collaborating with internal teams and partners to align deliveries with service agreements.
OC
Principal Education Consultant, JAPAC Education Services
Oracle NetSuite Philippines Corp.
Apr 2017 - Oct 2021 (4 years 6 months)
Delivered customized online and onsite training for clients across various verticals. Created financial reports and saved searches for use in dashboards, and provided post-go-live analyses to support continuous enablement.
FI
Senior Consultant Trainer
FactSet Philippines, Inc.
Oct 2009 - Mar 2017 (7 years 5 months)
Prepared, delivered, and evaluated technical training and knowledge-test programs for operations. Created and presented product and content demonstrations, and administered and updated reference materials across multiple online platforms.
BP
Senior Researcher/Reporter
BusinessMirror (Philippines Business Daily Mirror Publishing
Sep 2005 - Aug 2009 (3 years 11 months)
Wrote news and feature stories about small and medium enterprises (SMEs). Retrieved financial reports using the Bloomberg terminal and analyzed results of public company financial reports and related disclosures.
Education
Degrees, certifications, and relevant coursework
Far Eastern University
Bachelor of Arts, Mass Communication
Bachelor of Arts in Mass Communication from Far Eastern University, completed in March 2005.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
PhilippinesAuthorized to work in
Salary expectations
70k+ USD
Job categories
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