Lotty Merlien

Coordinated complex domestic and international travel for premium Card Members, managing itineraries, schedule changes, and urgent travel disruptions. Worked across airlines, hotels, suppliers, and internal teams to evaluate options, resolve issues, and communicate updates.

Supported enrollment workflows, tracked follow-up requests, and maintained accurate administrative records in a high-volume environment.

Coordinated instructor calendars, training schedules, classroom logistics, onboarding activities, and cross-team communications. Prepared materials and maintained training documentation, resolving last-minute schedule and resource changes.

Arranged flights, lodging, and ground transportation for airline crew training, including urgent itinerary adjustments. Coordinated vendors and internal stakeholders, maintained travel records, and helped orient new team members to procedures.

Provided direct administrative support to seven executives simultaneously, coordinating complex calendars, appointments, meetings, and competing priorities. Prepared agendas, correspondence, presentations, spreadsheets, and confidential materials for leadership meetings and business activities.

Supported board meeting materials, vendor coordination, invoices, contracts, records management, and administrative follow-up.

Associate of Arts degree in Psychology from Broward College.

Studied Business Management and Analysis at Sheridan Technical College.