Loading...
Loading...
Himalayas
About usHimalayas PlusCommunityTech stackEmployee benefitsTerms and conditionsPrivacy policyContact usFor job seekers
Create your profileBrowse remote jobsDiscover remote companiesJob description keyword finderRemote work adviceCareer guidesJob application trackerAI resume builderResume examples and templatesAI cover letter generatorCover letter examplesAI headshot generatorAI interview prepInterview questions and answersAI interview answer generatorAI career coachFree resume builderResume summary generatorResume bullet points generatorResume skills section generator© 2025 Himalayas. All rights reserved. Built with Untitled UI. Logos provided by Logo.dev. Voice powered by Elevenlabs Grants
Join the remote work revolution
Join over 100,000 job seekers who get tailored alerts and access to top recruiters.
LN@lornahndathe
Customer Success Manager specializing in building strong customer relationships.
KenyaI specialize in building strong customer relationships, ensuring smooth onboarding, and driving long-term value. By proactively identifying challenges and offering tailored solutions, I’ve helped reduce churn, increase retention, and drive account growth. My approach has led to a 40% boost in customer engagement and a 30% increase in upsell revenue.
I excel at collaborating with cross-functional teams, using customer insights to refine processes, and ensuring every client gets the most out of their experience. Now, I’m eager to bring my problem-solving mindset and customer-first approach to a team that prioritizes long-term success.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Sama
Feb 2022 - Nov 2023 (1 year 9 months)
As a Customer Success & Quality Analyst at Sama, I reduced churn by 40% through personalized onboarding strategies and improved customer retention by 60% via proactive engagement. I enhanced customer satisfaction scores by 35% through data-driven process optimization and designed a training program that increased team efficiency by 70%.
Zeraki
Mar 2020 - Jan 2022 (1 year 10 months)
In my role as a Customer Success & Sales Representative at Zeraki, I boosted customer engagement by 45% with personalized success roadmaps and exceeded sales targets by 40% by identifying upsell opportunities. I resolved 90% of customer issues on the first interaction, significantly improving our Net Promoter Score.
Youth Enterprise Development
Aug 2019 - Feb 2020 (6 months)
During my internship as a Credit Analyst at Youth Enterprise Development, I reduced delinquency rates by 40% through risk analysis and personalized payment plans. I improved fraud detection by 20% and enhanced loan processing efficiency by 70%, significantly improving customer experience.
Degrees, certifications, and relevant coursework
MUBachelor of Commerce, Finance
2021 -
Software and tools used professionally
KenyaYou can contact lornah and 90k+ other talented remote workers on Himalayas.
Message lornah
AMAugustine Mwangi
Credit and Customer Experience Associate, MoPhones Limited
FOFanice O
Customer Success Consultant, Top Notch Computer Solutions
TMTracie Minneh
Account Manager, ODOO
ASAnnie Siloma
Head of Customer Experience, Uzapoint Technologies Limited
TAteresa arudo
Customer Engagement Coordinator, Population Council
Barbra Nyambura
Customer Success Manager, ANKA
Mercy Mwangi
Customer Success Manager, Daybreak Energy
AUAsaph User
Customer Success Manager, GotYourBackSupport
Emmanuel Marumbu
Client Success & Project Coordinator, Self Employed
Loice Muteti
Customer Support Specialist, Brightly Technologies
