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lori harding

@loriharding

I build client relationships that improve engagement, retention, and business growth.

United States
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What I'm looking for

I'm looking for a Client Success Manager role where I can build client relationships, improve engagement and retention, resolve customer issues, and use customer experience expertise to drive satisfaction and business growth.

I've managed 100+ business partner, owner, and retail account relationships across multiple territories at Red Bull Distribution Company, including Walmart, Target, and 7-Eleven. I identified growth opportunities that increased sales by 30–70% while strengthening account performance and brand visibility.

At Signet Jewelers, I coordinated merchandising initiatives with internal teams and external vendors, managing timelines, communications, and product-related projects. I also analyzed sales and inventory data to support business decisions and uncover opportunities.

As an e-commerce merchandise coordinator, I supported SKU creation, online merchandising operations, reporting, and customer experience initiatives. I enjoy bringing cross-functional teams together to improve product presentation and online engagement.

Today, I build personalized client relationships as a fitness instructor at Carrie’s Pilates, helping clients meet their goals through coaching, education, and ongoing support. I'm pursuing a Client Success Manager role where I can use my relationship-building and customer experience background to drive satisfaction and growth.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

Fashion Institute of Design & Merchandising logoFM

Fashion Institute of Design & Merchandising

Associate of Arts

2010 - 2013

Associate of Arts degree from the Fashion Institute of Design & Merchandising, completed in 2013.

Tech stack

Software and tools used professionally

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