Lorenzo Minott
@lorenzominott
Technical Account Lead at Innovative Network, guiding client IT onboarding, system integrations, and configuration through launch.
JamaicaWhat I'm looking for
At Innovative Network, I lead technical onboarding for new clients, configuring and testing IT services and integrating existing systems with new solutions.
I work with clients to customize their setups, resolve onboarding issues, and validate configurations before launch. I also document technical setups and provide clients with training.
Before that, I was a Snr. Helpdesk Engineer and Helpdesk Engineer, troubleshooting hardware and software issues, maintaining backup processes, and supporting customers. As an escalation engineer, I supported lv1 engineers and maintained technical documentation.
Earlier, at Spectraforce Technology, I worked as a Recruiting Lead and IT Technical Recruiter, including overseeing recruiter activities and sourcing candidates. My objective is to become a Cloud Architect while continuing to develop my knowledge of computers and Information Technology.
Experience
Work history, roles, and key accomplishments
Technical Account Lead
Innovative Network
Jan 2024 - Present (2 years 10 months)
Lead technical onboarding for new clients, including system integration, configuration, and testing. Provide troubleshooting, documentation, and client training to ensure smooth transitions.
Snr. Helpdesk Engineer
Innovative Network
Apr 2022 - Jan 2024 (1 year 9 months)
Served as escalation engineer for level 1 engineers, managed backup processes, and resolved technical hardware and software issues. Provided excellent customer service and maintained technical documentation.
Helpdesk Engineer
Innovative Network
May 2019 - Apr 2022 (2 years 11 months)
Provided first-line technical support via phone and email, troubleshooting hardware and software issues. Maintained records and documentation, and followed up with customers to ensure resolution.
Recruiting Lead
Spectraforce Technology
Dec 2018 - May 2019 (5 months)
Oversaw a team of recruiters, ensuring quality control and adherence to processes. Reviewed resumes, arranged interviews, and coached candidates and recruiters to meet client needs.
IT Technical Recruiter
Spectraforce Technology
Dec 2016 - Dec 2018 (2 years)
Developed job descriptions, sourced and screened candidates using databases and job boards, and maintained tracking systems for candidate management.
Technical Support Specialist
Startek
Aug 2016 - Nov 2016 (3 months)
Resolved technical issues for Asus products, navigated databases while assisting customers, and provided support via phone and remote connections.
Fiber Optics Technician (MDU)
Cybertel Services Ltd.
May 2015 - Aug 2016 (1 year 3 months)
Installed and maintained fiber optic cables in residential and commercial complexes, including running conduit and installing FAT boxes.
Binder & Cutter
The Art Printery Limited
Apr 2010 - May 2015 (5 years 1 month)
Managed stock room, procured materials, collated papers, and cut paper to various sizes for production.
Education
Degrees, certifications, and relevant coursework
Microsoft
Microsoft Certified: Azure Administrator Associate (AZ-104), Cloud Computing
Pursuing the Microsoft Azure Administrator (AZ-104) certification.
CompTIA
CompTIA A+, Information Technology
2020 - 2023
Earned the CompTIA A+ certification.
Mimecast
Mimecast Warrior, Email Security
2022 - 2022
Earned the Mimecast Warrior certification.
Mimecast
Mimecast Gladiator, Email Security
2022 - 2022
Earned the Mimecast Gladiator certification.
AXELOS
ITIL v4, IT Service Management
2021 - 2021
Earned the ITIL v4 certification.
Microsoft
Microsoft Certified: Azure Fundamentals (AZ-900), Cloud Computing
2021 - 2021
Earned the Microsoft Azure Fundamentals (AZ-900) certification.
Vocation Training Development Institute
Bachelor's, Information and Communication Technology
2014 - 2019
Pursued a Bachelor's degree in Information and Communication Technology.
Vocation Training Development Institute
Diploma, Information and Communication Technology
2014 - 2019
Completed a Diploma in Information and Communication Technology and pursued a Bachelor's degree in the same field.
Cisco
Cisco Certified Network Associate (CCNA), Networking
2013 - 2016
Earned the Cisco Certified Network Associate (CCNA) certification.
Tech stack
Software and tools used professionally
Availability
Location
JamaicaAuthorized to work in
Salary expectations
Job categories
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