Lorenz Celorico
@lorenzcelorico
Remote assistant specializing in event support, Data Entry and Customer Service.
What I'm looking for
I’m a results-oriented remote assistant with over 5 years’ experience in client and attendee management, specializing in delivering seamless event experiences and fostering strong stakeholder relationships.
At Reed Exhibitions I provided remote attendee and exhibitor support, handled high-volume email inboxes, and executed lead generation using tools like Apollo, SignalHire, LinkedIn Sales Navigator, and ZoomInfo. I also processed registrations with Mercury and Salesforce while maintaining accuracy in data entry and customer communications.
Previously I supported healthcare and insurance accounts at HGS, managing inbound and outbound queries with empathy and timely resolution. I combine project and event management skills with strong customer service, research, and CRM experience to drive high client satisfaction.
Experience
Work history, roles, and key accomplishments
Sales Support Generalist II
Reed Elsevier
Jan 2022 - Present (3 years 9 months)
Provided remote attendee and exhibitor support for Reed Exhibitions events, processing registrations and managing high-volume inboxes to maintain response accuracy and timeliness.
Customer Service Representative
HGS
Jan 2019 - Jan 2022 (3 years)
Managed inbound and outbound customer queries for healthcare and insurance accounts, using Salesforce CRM to track interactions and ensure timely resolution and high client satisfaction.
Education
Degrees, certifications, and relevant coursework
Iloilo Science and Technology University
Bachelor in Technical Teacher Education, Technical Teacher Education
2014 - 2019
Bachelor in Technical Teacher Education completed at Iloilo Science and Technology University with focus on technical teacher training and practical education skills.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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