Open to opportunities

Lorenz Celorico

@lorenzcelorico

Message

Remote assistant specializing in event support, Data Entry and Customer Service.

Philippines

Message

What I'm looking for

I’m seeking remote roles where I can manage event or client operations, use CRM and lead-generation tools, and contribute to a collaborative team focused on excellent customer experiences and measurable results.

I’m a results-oriented remote assistant with over 5 years’ experience in client and attendee management, specializing in delivering seamless event experiences and fostering strong stakeholder relationships.

At Reed Exhibitions I provided remote attendee and exhibitor support, handled high-volume email inboxes, and executed lead generation using tools like Apollo, SignalHire, LinkedIn Sales Navigator, and ZoomInfo. I also processed registrations with Mercury and Salesforce while maintaining accuracy in data entry and customer communications.

Previously I supported healthcare and insurance accounts at HGS, managing inbound and outbound queries with empathy and timely resolution. I combine project and event management skills with strong customer service, research, and CRM experience to drive high client satisfaction.

Experience

Work history, roles, and key accomplishments

Current

Sales Support Generalist II

Current

Reed Elsevier

Jan 2022 - Present (3 years 9 months)

Provided remote attendee and exhibitor support for Reed Exhibitions events, processing registrations and managing high-volume inboxes to maintain response accuracy and timeliness.

Event Management Salesforce Data Entry Lead Generation Apollo LinkedIn Sales Navigator ZoomInfo

Customer Service Representative

HGS

Jan 2019 - Jan 2022 (3 years)

Managed inbound and outbound customer queries for healthcare and insurance accounts, using Salesforce CRM to track interactions and ensure timely resolution and high client satisfaction.

Customer Service Salesforce Inbound Healthcare Support Insurance Support CRM

Education

Degrees, certifications, and relevant coursework

Iloilo Science and Technology University

Bachelor in Technical Teacher Education, Technical Teacher Education

2014 - 2019

Bachelor in Technical Teacher Education completed at Iloilo Science and Technology University with focus on technical teacher training and practical education skills.