@lorenagarciafernande
Duty Manager at Mondrian & Hyde Hotel, where I led the full pre-opening across 555+ rooms and implemented brand standards.
SpainAt Mondrian & Hyde Hotel, I oversee daily operations across six departments and lead a multidisciplinary team of 40+ staff. I also coordinate VIP and group experiences, events, and performance reporting.
As Restaurant Manager at Mondrian Hotel, I spearheaded the Cala Llonga restaurant opening, establishing service standards and team structure. I managed P&L reporting and achieved consistent Gross Profit targets throughout the season.
Work history, roles, and key accomplishments
Mondrian & Hyde Hotel
Apr 2025 - Present (1 year 7 months)
Oversee daily strategic operations across Front Office, Housekeeping, F&B, Maintenance, Security and Events, ensuring seamless 5-star service delivery. Lead, coach and inspire multidisciplinary teams of 40+ staff, fostering a culture of proactivity and accountability.
Paradise à la Carte
Nov 2025 - Nov 2025 (0 months)
Delivered VIP guest liaison services for the NFL's inaugural Madrid event in partnership with Four Seasons. Managed tailored concierge services and resolved complex guest situations in real time.
Mondrian Hotel
Jun 2023 - Mar 2025 (1 year 9 months)
Spearheaded the full restaurant opening at Cala Llonga, establishing LSOPs, team structure and service standards. Managed P&L reporting, budgets, revenue, cost and waste metrics, achieving consistent GP targets.
Bless Palladium Hotel
Apr 2022 - Nov 2022 (7 months)
Delivered high-end service within a Forbes-certified luxury environment and trained team members in personalized service and upselling techniques. Managed stock control, cash procedures and daily operational reporting.
Chop House Restaurant
Jan 2020 - Feb 2022 (2 years 1 month)
Managed reservations, team scheduling and floor operations to maximize efficiency during peak service periods. Oversaw stock control and Gross Profit tracking, consistently meeting targets.
Degrees, certifications, and relevant coursework
Forbes Travel Guide Luxury Standard Programme, Luxury Hospitality Standards
2025 - 2025
Completed the Forbes Travel Guide Luxury Standard Programme, a full 13-module luxury certification, in 2025.
Forbes Travel Guide Luxury Standard Programme, Luxury Hospitality Standards
2022 - 2022
Completed the Forbes Travel Guide Luxury Standard Programme, a full 13-module luxury certification, in 2022.
Professional Bartender Certification, Bartending
2014 - 2015
Earned a Professional Bartender Certification from Radical Bartending School S.L. in Tenerife.
Social Integration Diploma, Social Integration
2013 - 2013
Earned a Social Integration Diploma from IES La Orotava in Tenerife.
Software and tools used professionally
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