LOPAMUDRA BISWAS
@lopamudrabiswas
I deliver global customer support, quality audits, and risk investigations for international clients.
IndiaWhat I'm looking for
I've supported global customers and operations for Garena Free Fire, ScottishPower, and Revolut Group, resolving payment, account, technical, KYC, and security issues while consistently meeting KPIs.
My work spans customer support, quality audits, escalations, fraud prevention, AML, chargeback investigations, customer due diligence, and process improvement. I use CRM, Zendesk, SAP CRM, Jira, Confluence, Notion, and Slack to manage high-volume operations, strengthen workflows, and support compliance.
Experience
Work history, roles, and key accomplishments
Customer Service Executive (CSE)
Vap Technology Pvt Ltd
Delivered remote customer support globally, achieving KPIs and adapting to evolving SOPs. Managed escalations, supported risk and fraud cases, investigated payment issues, and ensured KYC and regulatory compliance.
Education
Degrees, certifications, and relevant coursework
Pratt Memorial School
High School Diploma, General Studies
Completed high school (12th standard, ISC) in 2015.
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
Interested in hiring LOPAMUDRA?
You can contact LOPAMUDRA and 90k+ other talented remote workers on Himalayas.
Message LOPAMUDRAGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
