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lola Daniel

@loladaniel

Banking operations professional at Barclays who improved Barclaycard processes by resolving card issues faster and reducing repeat complaints.

United Kingdom

Message

What I'm looking for

I’m seeking to build on my regulated banking operations, complex case resolution, process improvement, stakeholder collaboration, and risk-aware decision-making experience in a broader banking and payments environment, with a focus on banking and payments strategy.

At Barclays, I provided specialist support for loan and Barclaycard matters, handling complex service issues in a regulated banking environment. I worked with colleagues across departments to resolve card-related issues and make customer-facing processes easier to navigate.

I contributed to Barclaycard process improvements by helping resolve card issues more quickly and reduce repeat complaints. My work also included cases involving collections, compliance, and risk, with concerns escalated when appropriate.

At NatWest, I supported customers with account enquiries and service issues, following banking procedures and safeguarding confidential information. I also supported business process analysis at Alexander McLean, Warrington, and am currently developing cybersecurity knowledge through practical training.

Experience

Work history, roles, and key accomplishments

Current

Cyber Security Trainee

Current

Prime Talent

Developing knowledge of security monitoring, SIEM/Splunk, Linux, intrusion prevention, and vulnerability management. Completed practical training exercises in vulnerability scanning, CVE identification, and Linux/Kali Linux environments.

SIEM Splunk Linux Kali Linux Intrusion Prevention Vulnerability Management CVE TryHackMe

Specialist Advisor – Loans & Barclaycard

Barclays

Apr 2023 - Oct 2026 (3 years 6 months)

Provided specialist support for loan and Barclaycard customer matters in a regulated banking environment, resolving complex service issues and handling cases involving collections, compliance, and risk. Maintained accurate case records and collaborated with departments to improve case-handling efficiency.

Banking Operations Customer Service Collections Compliance Risk Management Case Management Stakeholder Collaboration

Business Analyst

Alexander McLean

Jan 2023 - Apr 2023 (3 months)

Supported analysis of business processes and operational requirements to inform decision-making. Worked with stakeholders and business information to clarify needs and support practical operational improvements.

Business Analysis Process Improvement Stakeholder Management

Customer Support Officer

NatWest

Jan 2020 - Jan 2023 (3 years)

Supported banking customers with account enquiries and service issues, providing clear guidance in a regulated financial services setting. Followed banking procedures, safeguarded confidential information, and resolved or escalated customer concerns.

Customer Service Banking Operations Issue Resolution Communication Skills Record keeping