khaqan Mohammed Rauf Khan

Supported a large client project involving the review and authentication of customer and business documentation. Handled client queries and worked with Operations and stakeholders to resolve issues and keep work moving.

Reviewed client and investor information and supporting documentation, ensuring records were complete and up to date. Worked with internal client-service teams to resolve queries and deal with ad hoc client requirements.

Investigated customer activity and reviewed information to decide how individual cases should be progressed. Prioritised work in a high-volume environment while following internal procedures and data-protection requirements.

Acted as a key contact for corporate and commercial banking clients, resolving queries and supporting customers through processes. Helped clients use Santander's platform, including onboarding, document uploads, access and troubleshooting.

Reviewed customer accounts and cases, gathered information and identified issues requiring further action. Prepared reports for internal review and made clear recommendations based on the information available.

Reviewed alerts and customer information, prioritising cases and contacting customers or correspondent banks when further information was required. Managed a daily workload while maintaining accuracy and quality.

Reviewed and maintained documentation for new and existing investments in pension plan assets. Worked with documentation across different tax jurisdictions and kept records accurate and complete.

Investigated customer cases, gathered information and communicated with customers and relevant parties about account issues. Reviewed suspected fraud cases and kept customers updated on the status of their accounts.

Handled customer complaints and investigations for a UK banking client. Used more than 21 internal systems to gather customer information, verify details and investigate cases.

Completed Practical Sanctions Course.

Completed Google AI courses including AI Essentials, Stay Ahead of the AI Curve, Use AI Responsibly, and Prompting and Productivity.

CPD Certification in Anti-Money Laundering and Financial Crime.

BA (Hons) Business Management degree.