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lokesh singh

@lokeshsingh3

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Product Owner at PagoNxt, where I designed a Salesforce onboarding portal for POS and ecommerce customers.

Germany

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At PagoNxt - a Santander Company, I designed a Salesforce onboarding portal to automate onboarding for POS and ecommerce customers. I also defined and maintained the product roadmap and managed partner and merchant journey use cases.

At Grover GmbH, I improved the customer journey through discovery, user research, and funnel analysis, helping decrease customer acquisition cost and improve conversion by 1%. I also managed partner relationships and implemented an API suite for seller integrations.

At Moneytap, I increased loan application submissions by 10% through funnel analysis and A/B testing, and launched digital document collection based on user feedback. I mentored four product managers working on lending journeys and API partner integration.

Earlier, I managed payments at Blackbuck, including a reconciliation platform for $10M in monthly wallet transactions. At Make My Trip - Goibibo, I developed dynamic pricing for 2000+ top-performing hotels; at Flipkart, I secured INR 30L in vendor funds; and at Infosys, I maintained and enhanced a ticket management product for a Fortune 500 telecom client.

Experience

Work history, roles, and key accomplishments

Current

Product Owner

Current

PagoNxt

Jul 2023 - Present (3 years 3 months)

Designed an Onboarding Portal on Salesforce to automate onboarding for POS and ecommerce customers. Defined and maintained the product roadmap and managed end-to-end partner/merchant journey and account maintenance use cases.

Salesforce Product Roadmapping Stakeholder Management Agile Scrum Jira Confluence

Senior Product Manager

Grover GmbH

Apr 2022 - Oct 2022 (6 months)

Defined ideal customer journey and implemented API suite for integrating seller partners. Decreased customer acquisition cost and improved conversion rate by 1% through funnel optimization and A/B testing.

Product Strategy Roadmapping API Integration A B Testing Jira Confluence Agile Scrum

Senior Product Manager

Moneytap

Oct 2020 - Mar 2022 (1 year 5 months)

Mentored 4 product managers and increased user application submission by 10% through funnel analysis and A/B testing. Launched digital document collection and standardized third-party partner integration.

Product Management Mentorship A B Testing Agile User Research API Integration

Product Manager

Blackbuck

Aug 2019 - Oct 2020 (1 year 2 months)

Managed payment health and defined payment roadmap for B2C app with 1M+ monthly active users. Improved success rates by 1% by integrating Google Pay and developed a payments reconciliation platform.

Payments Product Management User Research A B Testing Google Pay Reconciliations

Product Manager

Make My Trip - Goibibo

Sep 2016 - Jul 2019 (2 years 10 months)

Developed Dynamic Pricing product for 2000+ hotels and improved onboarding journey achieving 1000+ new sellers. Improved conversion rate by 2% through seller visibility optimization validated by A/B testing.

Dynamic Pricing Product Management A B Testing Data Analysis Roadmapping

Business Development Manager

Flipkart

Jul 2015 - Aug 2016 (1 year 1 month)

Enhanced strategic relationships with platform partners and negotiated with key vendors to secure INR 30L funds for executing business plans and promotions.

Business Development Negotiation Strategic Partnerships Account Management

Software Developer

Infosys

Nov 2010 - Feb 2013 (2 years 3 months)

Maintained and enhanced the Ticket Management product for a Fortune 500 telecom client. Ideated a reporting dashboard containing key metrics for management insight.

Software Development Ticket Management Dashboard Reporting