Looking for a job

Lokesh Lokesh

@lokesc

Message

I'm a professional with 18+ years of experience in IT Management, Hardware Software Support, IT Ops

India

Message

What I'm looking for

IT professional with 18+ years of industry experience, I understand that success depends on the complete understanding of your job and the ability to effectively plan and analyze multiple tasks and spearhead timely communication efforts with all relevant parties involved in the business. My background gives me the qualifications to meet and exceed the requirements and work on complex assignments.

I am a versatile professional having 18+ years of profound experience in IT Management, Hardware and service Support, end-user requirements, technical support, IT Infrastructure Management, Troubleshooting, information system needs, and Delivery Management.

★ Demonstrated professional credibility in establishing & restructuring processes with excellency in effectuating plans for achieving targets.

★ An articulate and driven leader with high energy and an engaging personality.

➤ WHERE I CAN ADD VALUE

• Expertise in offering top-notch abilities in Troubleshooting, program management, interpersonal communication, and administrative oversight in the IT infrastructure domain.

• Enhanced team performance and maximized customer satisfaction by strategically managing service support and implementing process improvements.

• Provided exceptional customer service by resolving problem areas (in person, by telephone, by remote, or via e-mail) providing timely end-user assistance.

• Splendid in resolving all the technical issues & finding solutions for network security, providing Spyware, Adware, and virus protection, resolve technical issues related to DELL Hardware.

• Vivid in troubleshooting Windows & Office Suite, Linux, Virtualization, Smartphones, Global Print, Apple, and Dell Hardware.

➤ KEY HIGHLIGHTS

• Technocrat and seasonal IT professional in analyzing information system needs, networking systems, service support systems, end-user requirements, system updates, Hardware support, maintenance, IT infrastructure development, & technical support.

• Influencing Communicator with the best interpersonal skills, analytical skills, time management & organizational skills, team management & leadership skills.

• Robust in hiring & recruiting, induction process of new staff, building & motivating teams, and maintaining deliverables for operational excellence as per the guidelines.

• Procured many new types of equipment & executed concurrent projects exquisitely by being affable with all the vendors & the technical teams, always maintaining good coordination.

✎ About Me:

I am directed, self-motivated, and love to work with people, always seeking opportunities for

growth and development.

Do reach me at: [email protected]

Experience

Team Leader

Allied Digital Services Limited

Feb 2006 - Sep 2010 (4 years 7 months)

 Planned and managed IT operations of the organization and rendered administrative direction and support for daily operational activities of the IT Department
 Implemented server and workstations at customer place according to customer requirements.
 Led a team of Service Desk / Helpdesk Support, Desktop Support, Server Support, Network Support, Telecom Support and Printer Support
 Collaborate