Mark Kiragu

I am a client support professional with 2+ years onboarding and retaining customers for U.S.-based accounts, delivering multi-channel support (phone, email, chat) and owning end-to-end processes with minimal supervision. My Applied Physics and Computer Science background keeps me analytical—I address immediate issues while identifying patterns to reduce repeat escalations.

I have experience across high-stakes accounts (AT&T, Zipcar), improving client satisfaction, creating process documentation, and mentoring new agents. I am seeking a client-facing role where I can grow into team lead or QA responsibilities and continue improving first-call resolution and operational knowledge bases.