Astrid Kinyanjui

I am a proactive, customer-focused Customer Success Specialist with proven experience in retention, dunning management, and subscription-based support. I thrive in remote, metrics-driven environments and excel at working independently while collaborating across cross-functional teams.

I have a track record of resolving complex inquiries across email, chat, and phone, improving CSAT, and turning at-risk accounts into long-term partners by offering empathetic, personalized solutions. I am experienced with CRM and ticketing tools such as Zoho, Planhat, Zendesk, and Freshdesk.

I am available to work US hours (including weekends and holidays), bring strong remote work discipline, and continually pursue professional development in customer success and retention strategies.