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Lochlan MacNeeney

@lochlanmacneeney

IT support professional at Office Solutions IT, delivering Level 2/3 support and maintaining Microsoft 365, server, and network environments.

Australia

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At Office Solutions IT, I delivered Level 2/3 support to clients in legal, mining, corporate, and education sectors. I administered Microsoft 365 environments and supported Windows Server, network infrastructure, and virtual servers.

At Stott Hoare, I led advanced diagnostics and component-level repairs for enterprise devices, including Lenovo, Microsoft Surface, and Dell. I also trained junior technicians and maintained repair documentation. Earlier, through MacNeeney IT Services, I supported individuals and small businesses with hardware, software, and network needs.

Experience

Work history, roles, and key accomplishments

Support Engineer

Office Solutions IT

Mar 2024 - Sep 2026 (2 years 6 months)

Delivered Level 2/3 technical support to clients in legal, mining, corporate, and education sectors. Administered Microsoft 365, SharePoint, Azure AD, Exchange Online, and Teams, and managed Windows Server services including Active Directory and Group Policy.

Senior Hardware Repair Engineer

Stott Hoare

Oct 2022 - Mar 2024 (1 year 5 months)

Led advanced diagnostics and component-level repairs for enterprise laptops, desktops, and tablets. Managed complex warranty repairs for Lenovo, Microsoft Surface, and Dell devices, and mentored junior technicians.

Hardware Diagnostics Component Repair Warranty Management Lenovo Microsoft Surface Dell ESD Safe Handling Mentorship Documentation

Computer Technician

MacNeeney IT Services

Jan 2019 - Oct 2022 (3 years 9 months)

Delivered end-to-end hardware, software, and network support for individuals and small businesses. Configured DNS, DHCP, VPNs, firewalls, and routers, and maintained backup and disaster recovery solutions.