Lizzy User

Managed residential mortgage files from formal approval through to settlement, coordinating with clients, brokers, lenders, solicitors, and conveyancers to ensure timely and compliant settlements. Reviewed and verified loan documentation, monitored compliance with lender policies and regulatory requirements, and proactively resolved pre-settlement issues to minimise delays.

Oversaw end-to-end settlement of residential mortgage loans, coordinating with solicitors, brokers, and lenders to ensure accuracy, compliance, and timely completion. Reviewed loan documentation, monitored high-volume pipelines, and utilized systems including ApplyOnline, DocuPrep, and MPV to process transactions and track settlement progress.

Managed end-to-end mortgage discharge processes, reviewing documents, payout figures, and final statements to ensure accuracy, compliance, and timely settlements. Liaised with solicitors, lenders, and internal teams to expedite discharges while driving operational efficiency through process improvements and updated procedures.

Supported brokers with loan submissions, documentation, and compliance requirements. Assisted in broker accreditation, onboarding, and maintaining up-to-date licensing records, providing guidance on policies, products, and procedures.

Engaged with clients at risk of refinancing or exiting, conducting needs analyses and presenting tailored loan solutions to retain business, reduce attrition, and ensure satisfaction. Partnered with Credit and Settlements to deliver seamless client experiences while maintaining accurate CRM records for reporting and pipeline management.

Pursued a Bachelor of Science in Criminology at PHINMA-Saint Jude College Manila from 2019 to 2021.

Completed secondary education at Antonio A. Maceda Integrated High School from 2014 to 2016.