Liz W

Lead project operations strategy, resource planning, and organizational effectiveness initiatives supporting scalable business growth and client delivery. Partner cross-functionally with organizational leaders to improve processes and drive continuous improvement.

Led internal and client-facing teams while managing strategic client accounts and serving as a key operational escalation resource. Drove cross-functional process improvement, workflow optimization, documentation standardization, and onboarding enhancements.

Managed pharmaceutical, biotechnology, and CRO client accounts, serving as a primary point of contact for project execution, client communication, issue resolution, and service delivery. Led cross-functional teams across operations, logistics, procurement, quality, design, and warehouse functions.

Supported project management and client delivery activities within a clinical research services environment while building expertise in project coordination, operational processes, and cross-functional collaboration.

Managed daily operations, including employee scheduling, work assignment, performance follow-up, staff supervision, and administrative processes. Led implementation of CRM and phone systems and developed SOPs and a web-based filing system.

Managed client relationships, transaction coordination, communications, marketing activities, and administrative processes. Provided operational and administrative support to the owner and managing broker.

Oversaw operational support functions including staff onboarding and training, shipping and receiving, inventory management, product pricing accuracy, loss prevention, and supply ordering. Supported scheduling, payroll, sales floor operations, and customer experience initiatives.

Completed coursework at Western Michigan University from 2008 to 2011.