LLlivia lund
@livialund
Dedicated customer service representative with over 5 years of experience.
United StatesWhat I'm looking for
I am Livia Lund, a motivated and resourceful professional with over 5 years of experience in customer service. My journey began as a Customer Service Representative at Dunkin, where I honed my skills in critical thinking and decision-making. I take pride in my ability to resolve over 90% of customer complaints within 24 hours, showcasing my commitment to customer satisfaction and operational excellence.
In addition to my customer service expertise, I have also served as a Shift Manager, where I successfully improved customer satisfaction scores by 15% through effective training and management strategies. My experience as a Baker further complements my skill set, as I developed new recipes that increased sales by 20%. I am dedicated to making a positive impact and helping organizations achieve their goals.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Dunkin
Aug 2018 - Present (6 years 10 months)
As a Customer Service Representative at Dunkin, I responded to customer inquiries and resolved complaints through various channels. I maintained accurate records and collaborated with departments to enhance customer satisfaction, achieving over 90% resolution of complaints within 24 hours.
Baker
Dunkin
Jan 2021 - Sep 2021 (8 months)
As a Baker, I prepared and baked a variety of goods, ensuring quality and cleanliness in the workspace. I developed a new pastry recipe that increased sales by 20%, receiving positive customer feedback on my products.
Shift Manager
Dunkin
Jan 2021 - Sep 2021 (8 months)
In my role as Shift Manager, I oversaw daily operations, including staffing and inventory management. I ensured compliance with policies and trained team members, leading to a 15% improvement in customer satisfaction scores.
Education
Degrees, certifications, and relevant coursework
Holbrook Middle High School
High School Diploma, General Education
2017 - 2021
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring livia?
You can contact livia and 90k+ other talented remote workers on Himalayas.
Message liviaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
