Open to opportunities

Lisa User

@lisauser

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Hardworking job seeker with strong organizational skills in accounting.

Ghana

Message

What I'm looking for

I am looking for a role that allows me to grow and learn while contributing to team success.

I am a dedicated and passionate individual seeking to leverage my skills in accounting and customer service. With a Bachelor of Science in Accounting and Finance from Augustine University, I have developed a solid foundation in financial principles and practices. My experience as an Assistant Accountant at Refem Millers Limited allowed me to hone my skills in bank reconciliation, record-keeping, and processing financial documents.

In my recent role as a Customer Services Representative at AlphaCx, I successfully managed inbound calls and maintained professionalism while addressing customer concerns. I am eager to apply my strong organizational skills and willingness to learn in an entry-level position, where I can contribute to team success and help achieve company goals.

Experience

Work history, roles, and key accomplishments

Customer Services Representative

AlphaCx

Jul 2023 - Dec 2023 (5 months)

Managed inbound calls effectively while ensuring customer information was accurately captured. Demonstrated strong de-escalation techniques with irate customers, maintaining professionalism and courtesy throughout all interactions.

Customer Service Amazon Connect De Escalation Techniques Communication Problem Solving Empathy Product Knowledge Time Management

Assistant Accountant

Refem Millers Limited

Jun 2021 - May 2022 (11 months)

Responsible for bank account reconciliation, maintaining accurate records of financial transactions, and processing company documents. Utilized MS Office and SAP for data processing and ensured timely payments to suppliers and vendors.