Open to opportunities

Lisa R

@lisar

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Dedicated virtual assistant with strong administrative and customer service skills.

South Africa

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What I'm looking for

I am looking for a role that values efficiency and offers opportunities for growth.

I am a dedicated virtual assistant with a strong background in administrative support and customer service. Over the past few years, I have honed my skills in managing daily operations, coordinating with clients, and ensuring smooth workflows. My experience as an Administrative Assistant at AK Truck and Field Services allowed me to develop a keen eye for detail while managing calls, scheduling, and bookkeeping tasks using QuickBooks Desktop.

In my role as a Virtual Assistant for Munch Catering, I provided remote support by handling communications, managing bookings, and creating event schedules. I take pride in my ability to improve internal workflows and maintain organized digital filing systems, which has significantly increased efficiency. Currently, I am expanding my skill set as an English tutor, where I design personalized lesson plans and utilize digital tools to create engaging virtual classrooms.

Experience

Work history, roles, and key accomplishments

Current

English Tutor

Current

Self-employed

Jan 2024 - Present (1 year 5 months)

Delivered personalized English lessons to non-native speakers, designing lesson plans focused on grammar and conversational fluency. Utilized digital tools like Zoom and Google Docs to create engaging virtual classrooms, adapting teaching to individual needs and providing progress reports.

Lesson planning Fluency Zoom Google Docs

Outbound Cold Caller

Remoconnect

Jan 2023 - Present (2 years 5 months)

Conducted high-volume outbound calls to potential clients, introducing services and generating leads using GoHighLevel CRM. Scheduled appointments and transferred qualified leads to the sales team, consistently meeting or exceeding weekly KPIs.

Cold Calling Lead Generation CRM GoHighLevel Sales Appointment Setting Performance Metrics Customer Engagement

Virtual Assistant

Munch Catering

Jan 2021 - Present (4 years 5 months)

Provided remote administrative support to the catering business owner, managing emails, bookings, and client communications. Created and updated event schedules, order lists, and client records using Microsoft Suite, while also coordinating with vendors and clients for event details and deliveries.

Client Communication Event Coordination Workflow Optimization

Administrative Assistant

AK Truck and Field Services

Jan 2019 - Present (6 years 5 months)

Provided daily administrative support to field teams and management, managing incoming calls, emails, and job scheduling. Prepared and maintained service reports, job cards, and client documents, while also handling basic bookkeeping tasks using QuickBooks Desktop.