At EVERI HOLDINGS, I wrote and refined user stories in Azure DevOps, partnered with Product Management on roadmap priorities, and facilitated Agile ceremonies to support sprint delivery. I also co-founded and mapped processes for a dedicated Strike Team, reducing high-priority bug turnaround time by 60%.
At AMROCK, I served as product manager, product owner, and administrator for an enterprise SMS/Texting platform. I helped drive 40% and growing user adoption within the first year, and orchestrated the technology team’s migration from Confluence to SharePoint with zero operational downtime.
As a Continuous Improvement Analyst at AMROCK, I mapped workflows and developed business cases for process improvements. I partnered with an external vendor on an SMS pilot, then took on product ownership after launch and designed an automated welcome survey that saved up to five minutes per session.
Earlier, as an SQA Engineer, I translated stakeholder needs into user stories and test cases, led User Acceptance Testing, and maintained automated GUI regression tests. I also created Adobe XD prototypes to gather early user feedback and support validated requirements.
