Lisa Downey

I am a remote HR operations and onboarding support contractor with over 15 years of experience working in regulated and licensed industries. I consistently manage confidential documentation, perform compliance reviews, and maintain accurate HRIS/CRM records while supporting employee inquiries.

In my recent independent contracting work I documented cases in CRM/HR systems, assisted with onboarding documentation and system navigation, and upheld strict confidentiality and policy adherence. Previously, I reviewed documentation for regulatory and policy compliance at Frontier Communications and supervised escalations and documentation accuracy at Wells Fargo Phone Bank.

I hold industry licenses including Property & Casualty (2024), Life & Health (2023), and Real Estate (2018), and I bring strong skills in Microsoft Dynamics CRM, case management tools, and Microsoft Office to maintain audit-ready records and support remote workforce needs.