Peggy Pan

Delivered on-site technical support and application services for complex industrial equipment across semiconductor, flat panel display, and high-end manufacturing environments. Resolved 15+ technical issues with a 90%+ on-site resolution rate and average recovery time within 4 hours.

Served as a primary technical interface for 5+ key global customers in automotive electronics and data center applications, supporting servers, switches, and related systems from requirements analysis through technical validation and production adoption. Delivered 20+ customer requirements reports to Japan HQ R&D and achieved a 55% adoption rate.

Supported a leading Chinese automotive electronics customer developing a next-generation high-performance controller, delivering 10+ requirements analysis documents and conducting competitive benchmarking. Achieved 92% share in the customer's first BOM and received a Business Contribution Award at Murata Japan HQ.

Analyzed customer test data and system constraints to identify the need for higher performance density, evaluated an alternative product solution, and coordinated Japan R&D and production teams to deliver samples within 9 weeks. Delivered 22% actual performance improvement and optimized BOM cost by 8%.

Pursued a Master of Science in Computer Science, focusing on advanced computing topics.

Earned a Bachelor of Science in Electronic Information Engineering, covering electronics and information systems.