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Linh TrươngLT
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Linh Trương

@linhtrng

Client Onboarding & Quality Assurance at PAYWARD INC.(KRAKEN), improving onboarding decision quality through risk-based audits and coaching.

Vietnam
Message

At PAYWARD INC.(KRAKEN), I progressed through four internal positions in client onboarding, risk assessment, and quality assurance. I currently conduct risk-based QA audits of business onboarding decisions and identify control gaps and remediation needs.

I assess high-risk business models and complex ownership structures, including identifying Ultimate Beneficial Owners and legal control persons. My work covers appropriate due diligence controls, from Simplified Due Diligence to Enhanced Due Diligence.

I analyze recurring QA findings with Operations, Policy, and Training stakeholders to improve guidance and decision quality. I also draft operating resources and deliver coaching and calibration sessions on complex onboarding decisions.

Earlier at PAYWARD INC.(KRAKEN), I performed Enhanced Due Diligence and risk assessments for high-risk individuals, including Source of Funds and Source of Wealth reviews. I created the Logs Overview and Logs Glossary guides to support more consistent onboarding and verification outcomes.

Experience

Work history, roles, and key accomplishments

Payward Inc. (Kraken) logoPK
Current

EDD, Risk Assessment, Client Onboarding & QA

Jul 2020 - Present (6 years 3 months)

Progressed through four internal positions, conducting risk-based QA audits, performing Enhanced Due Diligence, and managing complex onboarding cases. Analyzed recurring QA findings and partnered with stakeholders to improve workflows and control effectiveness.

OV

Customer Service Representative

OIA Global Vietnam

Jan 2018 - Oct 2019 (1 year 9 months)

Delivered timely support to clients, resolving inquiries and issues while maintaining high service standards. Collaborated with internal teams to improve coordination and service delivery, and prepared performance reports for supervisors.

All Nippon Airways (ANA) logoAA

Passenger Service Agent

All Nippon Airways (ANA)

Sep 2016 - Jan 2018 (1 year 4 months)

Supported passengers with check-in, boarding, and travel-related inquiries, delivering responsive service in a fast-paced environment. Implemented a new check-in process that improved efficiency and reduced wait times, and received recognition for exceeding performance targets.

Education

Degrees, certifications, and relevant coursework

II

International Compliance Association (ICA)

Diploma in Anti Money Laundering, Anti Money Laundering

Currently completing the ICA Diploma in Anti Money Laundering, with expected graduation on 16 April 2027.

VA

Vietnam Aviation Academy

Bachelor of Business Administration, Business Administration

2012 - 2016

Bachelor of Business Administration degree from Vietnam Aviation Academy from 2012 to 2016.

Tech stack

Software and tools used professionally

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