At Merrill Lynch, I partner with business stakeholders to define requirements and acceptance criteria, refine JIRA user stories, and prepare test plans and UAT/PPV scripts. I coordinated quarterly releases with zero critical post-release issues.
For a FINRA-mandated request to remove 500+ data elements, I executed 100+ end-to-end test cases and validated the changes across dashboards, filters, and export files before release. I also analyzed ARC data and designed scenario test cases for the FINRA – Qualtro Tools & Automation Project.
In production support at Merrill Lynch, I partnered with the Mainframe team on root-cause research for account-opening issues, cutting average ticket resolution time by 30% across 200+ daily client requests. I also supported CEW client data platform fixes and resolved client data privacy issues.
At Bank of America Corporation, I supported audit readiness across daily transactions and helped reduce audit error rates by 90%. I designed and deployed automation tools that saved each team member approximately 20 hours per week, and built an Excel data management system that increased team productivity by 30%.
